FAQs
Frequently Asked Questions:
How much is shipping?
How much is shipping?
Standard Shipping: The Based shipping fee is AED 35. Shipping Fee is calculated depending on the location and weight of the package.
Can I expedite my order?
Can I expedite my order?
We currently do not offer expedited shipping. However, we shipped your order within the day unless the book is currently out of stock (you will receive a call from us.). We are looking into ways to expand our shipping options for you.
Can I deliver to multiple addresses?
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you alert us once our order ships?
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
Where do I get tracking info?
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Have not received my order yet, now what?
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by our partnered courier or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!
Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept Paypal, Debit and all major Credit Cards
What is your ordering process?
What is your ordering process?
Ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns!
How do I apply a coupon code?
How do I apply a coupon code?
Enter your coupon code inside your shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
How do I change my order?
How do I change my order?
Email us regarding all changes to an order!
Can I cancel my order?
Can I cancel my order?
We can only process cancellations for items that have not gone shipped out. Please email or call with your order details we will cancel your order and provide a full refund. We cannot cancel orders once we already shipped out the order.
What’s the status of my order?
What’s the status of my order?
Following a successful order, please expect a confirmation email. We will send a second email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns
What if my order is defective or incorrect product?
What if my order is defective or incorrect product?
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!
What should I do in case of late or missing refunds?
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Who will beresponsible for shipping fee if I exchange or return an order?
Who will beresponsible for shipping fee if I exchange or return an order?
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund. Depending on where you
live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Dhs 100, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that we
will receive your returned item.